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Delivery and Risk
We despatch items anywhere within the UK and also to these countries: Andorra, Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates and United States. Please see below for details of the different shipping charges.
UK Delivery
We despatch items ordered by you as they are available using Royal Mail recorded delivery and therefore someone will be required to sign for the package.
Shipping is charged at £2.45 for the first item with a further 50p for each extra item on top of that up to a maximum of £4.95. However, if the total value of the goods you order exceeds £50, then shipping is FREE of charge. In this case, please ensure you select the free shipping option when checking out.
Alternative delivery options are available on request, ideal if your order is required urgently. To discuss this with our customer services team, please call +44 (0) 20 8736 0580.
We aim to deliver in stock items within 3 working days if you order before midday Monday - Friday (excluding bank holidays). We will use our reasonable endeavours to ensure that this estimated delivery time is met but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control.
International Delivery
We despatch items ordered by you as they are available using International Signed For Delivery and therefore someone will be required to sign for the package.
Within Europe, shipping is charged at £4.95 for the first item with a further 50p for each extra item on top of that up to a maximum of £7.45. Outside of Europe, shipping is charged at £6.99 with a further £1.00 added for each extra item.
Alternative delivery options are available on request, ideal if your order is required urgently. To discuss this with our customer services team, please call +44 (0) 20 8736 0580.
We aim to deliver in stock items within 5 working days if you order before midday Monday - Friday (excluding bank holidays). We will use our reasonable endeavours to ensure that this estimated delivery time is met but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control.
Import Duty and VAT For Deliveries Outside of the EU
Goods despatched to countries outside of the EU may have an import duty and/or taxes levied on them when they reach your country. Whether any charges are payable will depend on the value of the package and where you are having it delivered to. We have no control over these charges and cannot predict what they might be as customs policies vary widely from country to country. You should contact your local customs office for further information. If there any additional charges for customs clearance, they must be borne by you.
General Information
Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibillity for a lost or stolen parcel if you request it is left somewhere rather than signed for at your address.
On occasion items maybe lost in transit. If this occurs, please contact our customer services team by email at or by telephone on +44 (0) 20 8736 0580 quoting your order number and full delivery address and we will investigate with the carrier.
Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
Cancellation & Returns
Should you wish to cancel or return any of your goods, you may only do so in accordance with our cancellation and returns policy:
Prior to Delivery
Contacting our customer services team, quoting your order reference number, by email at or by telephone on 020 8736 0580.
After Delivery
You may cancel your order (or any part of it) for any reason before delivery or within 7 working days of receipt of the goods. In order to do so contact our customer support team, quoting your order reference number, by email at or by telephone on 020 8736 0580 to cancel your order (or any part of it) and then returning the item to us by post to this address:
Customer Services Department
Nordic Kids
Churchill House
Sterling Way
Borehamwood
WD6 2HP
United Kingdom
We recommend you obtain a certificate of posting
This is subject to the following conditions:
- You are responsible for returning the item to us
- You will be responsible for the costs of return(unless the item is faulty)
- The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition with all tags attached and returned with its packaging
- For reasons of hygiene, please ensure that all underwear and swimwear are tried on over your child's own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done
- You will receive a full refund of the price paid (including relevant delivery charges)
Faulty Goods
At Nordic Kids we take care to ensure every item we dispatch is in perfect condition. However, if you feel the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
This policy does not affect your legal rights
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