If you have any questions not answered below, please don't hesitate to contact us on +44 (0)1202 400680 or by email at cs@nordickids.co.uk.
Our Gift Vouchers are sent electronically on the date you specify to the email address given. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue. The value of the gift voucher is your choice.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Nordic Kids. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until the confirmation email is received. Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase another gift voucher.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later using the same voucher code.
Using your gift voucher is easy just enter your unique code at checkout. You may purchase more than one gift voucher at the same time.
I accidentally sent my gift voucher to the wrong address, can you send another?
If you placed an order for a gift voucher to be sent to someone else, but think you entered the wrong email address, or the recipient did not receive the gift voucher, contact us with the following information:
- order number (if possible)
- giver's name and recipient's name
- e-mail address to which the gift voucher was sent
If possible, we'll cancel the incorrectly addressed gift voucher and resend the gift voucher to the correct address.
Terms and Conditions
- The gift voucher has no cash redemption value and is not transferable or assignable
- Any unused balance will be held against the same gift voucher code to be used for future purchases
- If the order exceeds the amount of the gift voucher, the balance must be paid by credit or debit card
- Gift voucher and unused portions of gift vouchers expire six months from the date of issue
- Normal nordickids.co.uk terms and conditions of purchase and for using the nordickids.co.uk website apply