Returns Policy

Cancelling An Order
If you want to cancel an order before it has been sent, please contact Customer Services:

Phone: +44 (0)1202 400680
Email: cs@nordickids.co.uk

Returning An Order For A Refund Or Exchange
You may cancel your order (or any part of it) for any reason before delivery or within 7 working days of receipt of the goods. Please return the relevant item(s) in an unused state and with all the swing tags still attached along with a note of your order number to:
Customer Services
Nordic Kids
Unit 18
12 Airfield Road
Christchurch
Dorset
BH23 3TG

If you would like to exchange for an alternative item(s), please either email customer services or call on 01202 400680 to let us know what replacement item you would like. This will then be reserved for you and sent out when we receive the items you are returning.

We are happy to advise if you are not sure what alternatives are available, just get in contact! Also, please note that there is no further delivery charge in sending out replacement items.

If you would like a refund, please include a note stating this with the items and it will be processed when we receive your parcel.

We recommend when sending anything back to us that you get a certificate of postage. This is subject to the following conditions:

• You are responsible for returning the item to us
• You will be responsible for the costs of return (unless the item is faulty)
• The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition with all tags attached and returned with its packaging
• For reasons of hygiene, please ensure that all underwear and swimwear are tried on over your child's own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done
• You will receive a full refund of the price paid (including relevant delivery charges)

Faulty Goods
If the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. This policy does not affect your legal rights.

Severance
Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.